Traveler Information: Coronavirus (COVID-19) Status

Update on Fully Vaccinated Travelers

On April 02, 2021, the CDC released updated travel recommendations for international travelers who have been fully vaccinated. These include two changes from its previous recommendations. First, it is no longer recommended that vaccinated international travelers be tested 1-3 days before leaving the country. Second, it is no longer recommended that they self-quarantine after travel.

However, individuals who have been fully vaccinated are still required to have a negative COVID-19 test 72-hours prior to returning to the U.S. and it is still recommended that they be re-tested 3-5 days after their return, self-monitor for symptoms, wear a mask, and take precautions during travel. To facilitate this, AMResorts® offers CleanComplete+ which includes COVID-19 viral antigen testing at AMResorts®-branded properties at no cost to guests staying a minimum of 3 nights. Additionally, all AMResorts®-branded properties comply with relevant COVID-19 guidance from local and national governments in which resorts are located. Additional information can
be found at www.amresorts.com.

April 20 update: Curaçao Government Antigen Testing Requirements

As part of our Clean Complete+ program, all of our guests staying three nights or more at a Curaçao resort will receive a complimentary COVID-19 antigen test during their stay.

Beginning on April 20 and continuing until further notice, the Government of Curaçao is newly requiring a COVID-19 antigen test three days after arriving to Curaçao. This is in addition to the existing requirement that travelers secure a negative COVID-19 PCR test result 72 hours before arriving to Curaçao. For the majority of our guests, the results secured from the antigen test three days after arriving are likely to be able to be used for entry into the U.S., per the existing CDC requirement that travelers entering the U.S. receive a negative COVID-19 test prior to arrival.

Should guest stay longer than six nights and require an additional COVID-19 antigen test, both Sunscape® Curaçao Resort, Spa & Casino and Dreams® Curaçao Resort, Spa & Casino will provide guests with a second antigen test at no additional cost. Please note that tests are administered on-property and do not require travel to an outside testing facility.


AMResorts® Notification: AMResorts® CleanComplete+ Program Extension 

February 24, 2021

Dear Valued Travel Partner,

We are pleased to announce that, until further notice, AMResorts® branded properties will be extending the recently announced CleanComplete+ program as long as CDC and government travel regulations require COVID-19 testing prior to entrance after returning from international travel.

As part of CleanComplete+, guests may receive COVID-19 viral antigen testing on-property at no cost when traveling to valid countries including the U.S., U.K., Germany and Poland.

Test results will be received the same day in a format consistent with government requirements. Guests should contact the concierge at each resort upon arrival to schedule departure testing. A minimum 3-night stay is required to qualify.

For guests traveling to countries that do not accept the COVID-19 viral antigen test, CleanComplete+ includes facilitation of the required PCR test with an additional cost to the guest.

A complete list of testing information and full details are listed here.

CleanComplete+ Quarantine Program

For guests traveling to ANY country with COVID-19 testing regulations in effect to enter the country after international travel, AMResorts® branded properties are also extending the CleanComplete+ quarantine program. If a guest receives a positive test while on property that prevents departure, the cost of quarantine at the property will be covered for up to 14 days after the original departure date. Extended stay due to quarantine includes the guest plus one travel companion sharing the same room. This program remains valid as long as CDC and government travel regulations are in place.

Enhanced Retention Program

For guests wishing to make adjustments to existing reservations, the properties are happy to extend the Move the Date, Keep the Rate + a free night policy for existing or new bookings until July 1, 2021. This policy is valid as long as CDC and government travel regulations are in place for travel through July 1, 2021. Additional details regarding this policy can be found here.

For full information, additional details and FAQs, please visit the website here.

Please join us in sharing this news with your teams.

Sincerely,

Gonzalo del Peón
Group President
AMResorts® Americas & Global Commercial


ENHANCED POLICIES

“MOVE THE DATE, KEEP THE RATE” PROGRAM, + A FREE NIGHT

For guests wishing to make adjustments to existing reservations, we are happy to extend our previously announced Move the Date, Keep the Rate + a free night policy for existing or new bookings until July 1, 2021. This policy is valid as long as CDC and government travel regulations are in place for travel through July 1, 2021. Guests may change the date of their current booking to a future travel date, up to a year from the existing travel date, with no additional fee or cancellation penalty. In addition, when rebooking for a future travel date, AMResorts® will extend one additional night complimentary to all vacationers.

  • Guests also have the option to change to another AMResorts® property within the same brand in a different destination with no additional fee or cancellation penalty; the additional free night also applies in these cases.
  • If the rate is lower on the new travel date, the client will be refunded the rate differential.
  • If the client wishes to change brands, they would be responsible for any price increases.
  • This policy is not valid for travel dates December 23 – December 31, 2021.

“Move the Date, Keep the Rate” Program, + a FREE night is not be combinable with any other free night promotions or free nights earned previously using this program. This program may not apply in all markets, please check directly with the hotel for applicability.
 

SOCIAL GROUPS – “MOVE THE DATE, KEEP THE RATE + A FREE NIGHT”

  • Groups up to 39 rooms:
    • If the group wishes to change the date of their existing booking for travel date between now and July 1, 2021, they may do so at the same rate for up to one year from their existing booking date, based on availability.
    • Additionally, groups may also relocate to another AMResorts® property within the same brand, in a different destination for the same rate, based on availability.
    • If the rate is lower on the new travel date, the client will be refunded the rate differential; alternatively, if the client wishes to change brands, they would be responsible for any price increases.
  • Groups of 40 rooms or more:
    • If the group wishes to change the date of their existing booking for travel between now and July 1, 2021, they may do so at the same resort for up to one year from the existing travel date, based on availability.
    • If the rate is lower on the new travel date, the group will be refunded the rate differential; alternatively, if the rate is higher, the group will be subject to a maximum 5% rate increase for the new dates.
  • Changes in group size - if the group has guests that will no longer be able to travel, we will allow those guests to independently rebook their travel. These rooms will no longer count towards any earned group amenities and the group amenities will be recalculated based on the new group size.

(Note: For all social groups, the Free Night must be confirmed and meet contracted attrition policies)

Social Groups Deposit & Payment Policy

  • Full balance will be due 30 days prior to group arrival.
  • Any deposits or payments already received will be applied toward the future date.
  • If the group is relocating to another hotel in a different destination, the deposit is transferable to the new hotel.

Cancellation Penalties

AMResorts® cancellation penalty will be 24 hours for FIT bookings, and 72 hours for social groups for travel until December 22, 2021.

TRAVEL CREDIT

If you are unable to move your booking at this time, please contact our call center to obtain your credit towards a future booking.

EARLY DEPARTURES

In the event a guest must return home quickly due to a “no travel restriction” being implemented by their country of residence, AMResorts® will allow early departures with no penalty.

FREQUENTLY ASKED QUESTIONS

*Please note that policies and practices are subject to change and may vary based on alignment with relevant in-country government or health authority requirements. All guests travel and stay at the resort at their own risk. Guests are required to follow Check In protocol and requirements, if they do not do so, they will not be allowed to Check In and will be escorted from the resort.

All expenses associated with transport to off-site medical facilities, treatment and testing at those facilities, and on-property quarantine are borne by the guest. Guests will not incur costs for examination by an in-house doctor, but fees will apply for on-site testing.

If further information is desired or helpful, please visit the website for the country or destination where you may be traveling. Please note, protocols may change as situations in countries and municipalities evolve.

AMRESORTS COLLECTION RE-OPENING STATUS

Please note: As our communications constantly evolve, you can always find the latest information on resort openings below.

Mexico Caribbean

Destination Property Date of Closing 2020 Date of Re-opening 2020
Akumal
Secrets Akumal Riviera Maya
3/26/20
NOW OPEN
Akumal
Sunscape Akumal Riviera Maya
3/26/20
NOW OPEN
Cancún
Dreams Natura Resort & Spa
3/26/20
NOW OPEN
Cancún
Dreams Sands Cancún
3/31/20
NOW OPEN
Cancún
Dreams Vista Cancún
n/a
NOW OPEN
Cancún/Hotel Zone
Secrets The Vine Cancún
3/26/20
NOW OPEN
Cancún/Hotel Zone
Now Emerald Cancún
3/26/20
NOW OPEN
Cancún/Playa Mujeres
Zoëtry Villa Rolandi
3/26/20
NOW OPEN
Cancún/Playa Mujeres
Secrets Playa Mujeres
3/26/20
NOW OPEN
Cancún/Playa Mujeres
Dreams Playa Mujeres
3/26/20
NOW OPEN
Cancún/Riviera Maya
Zoëtry Paraiso de la Bonita
3/26/20
NOW OPEN
Cancún/Riviera Maya
Breathless Riviera Cancún
3/26/20
NOW OPEN
Cozumel
Secrets Aura Cozumel
3/26/20
NOW OPEN
Cozumel
Sunscape Sabor Cozumel
3/26/20
NOW OPEN
Puerto Aventuras
Dreams Puerto Aventuras
3/26/20
NOW OPEN
Puerto Morelos
Dreams Riviera Cancún
3/26/20
NOW OPEN
Puerto Morelos
Now Jade Riviera Cancún
3/26/20
NOW OPEN
Puerto Morelos
Now Sapphire Riviera Cancún
3/26/20
NOW OPEN
Riviera Cancún
Secrets Maroma Riviera Cancún
3/26/20
NOW OPEN
Tulum
Dreams Tulum
3/26/20
NOW OPEN

Mexico Pacific

Destination Property Date of Closing 2020 Date of Re-opening 2020
Acapulco
Dreams Acapulco
4/5/20
NOW OPEN
Huatulco
Secrets Huatulco
3/27/20
NOW OPEN
Huatulco
Dreams Huatulco
3/31/20
NOW OPEN
Ixtapa
Sunscape Dorado Pacifico Ixtapa
4/5/20
NOW OPEN
Los Cabos
Secrets Puerto Los Cabos
3/27/20
NOW OPEN
Los Cabos
Breathless Cabo San Lucas
3/30/20
NOW OPEN
Los Cabos
Dreams Los Cabos
4/1/20
NOW OPEN
Nuevo Vallarta
Dreams Villamagna
3/28/20
NOW OPEN
Puerto Vallarta
Secrets Vallarta Bay
3/27/20
NOW OPEN
Puerto Vallarta
Now Amber Puerto Vallarta
3/27/20
NOW OPEN
Puerto Vallarta
Sunscape Puerto Vallarta
3/27/20
NOW OPEN
Riviera Nayarit
Secrets Bahia Mita Surf & Spa Resort
n/a
06/01/21
Riviera Nayarit
Dreams Bahia Mita Surf & Spa Resort
n/a
06/01/21

Caribbean / Central America

Destination Property Date of Closing 2020 Date of Re-opening 2020
Costa Rica
Dreams Las Mareas
3/30/20
NOW OPEN
Costa Rica
Secrets Papagayo
3/26/20
NOW OPEN
Curaçao
Dreams Curaçao
3/26/20
NOW OPEN
Curaçao
Sunscape Curaçao
3/23/20
NOW OPEN
Panama
Dreams Playa Bonita
3/27/20
05/15/21
St. Martin
Secrets St. Martin
3/20/20
04/01/21

Dominican Republic

Destination Property Date of Closing 2020 Date of Re-opening 2020
Punta Cana
Secrets Cap Cana
3/22/20
NOW OPEN
Punta Cana
Dreams Macao Beach
3/24/20
NOW OPEN
Punta Cana
Dreams Punta Cana
3/22/20
NOW OPEN
Punta Cana
Now Onyx
3/22/20
NOW OPEN
Punta Cana
Zoëtry Agua
3/22/20
NOW OPEN
Punta Cana
Secrets Royal Beach
3/22/20
NOW OPEN
Punta Cana
Breathless Punta Cana
3/22/20
NOW OPEN
Punta Cana
Dreams Palm Beach
3/22/20
NOW OPEN
Punta Cana
Dreams Royal Beach Punta Cana
n/a
NOW OPEN
La Romana
Dreams Dominicus La Romana
3/22/20
NOW OPEN
Puerto Plata
Sunscape Puerto Plata
3/23/20
NOW OPEN

Jamaica

Destination Property Date of Closing 2020 Date of Re-opening 2020
Montego Bay
Breathless Montego Bay
3/18/20
NOW OPEN
Montego Bay
Zoëtry Montego Bay
3/24/20
NOW OPEN
Montego Bay
Secrets St. James
3/30/20
NOW OPEN
Montego Bay
Secrets Wild Orchid
3/30/20
NOW OPEN