Traveler Information: Coronavirus (COVID-19) Status

Update on Fully Vaccinated Travelers

On April 02, 2021, the CDC released updated travel recommendations for international travelers who have been fully vaccinated. These include two changes from its previous recommendations. First, it is no longer recommended that vaccinated international travelers be tested 1-3 days before leaving the country. Second, it is no longer recommended that they self-quarantine after travel.

However, individuals who have been fully vaccinated are still required to have a negative COVID-19 test 72-hours prior to returning to the U.S. and it is still recommended that they be re-tested 3-5 days after their return, self-monitor for symptoms, wear a mask, and take precautions during travel. To facilitate this, AMResorts® offers CleanComplete+ which includes COVID-19 viral antigen testing at AMResorts®-branded properties at no cost to guests staying a minimum of 3 nights. Additionally, all AMResorts®-branded properties comply with relevant COVID-19 guidance from local and national governments in which resorts are located. Additional information can
be found at www.amresorts.com.

April 20 update: Curaçao Government Antigen Testing Requirements

As part of our Clean Complete+ program, all of our guests staying three nights or more at a Curaçao resort will receive a complimentary COVID-19 antigen test during their stay.

Beginning on April 20 and continuing until further notice, the Government of Curaçao is newly requiring a COVID-19 antigen test three days after arriving to Curaçao. This is in addition to the existing requirement that travelers secure a negative COVID-19 PCR test result 72 hours before arriving to Curaçao. For the majority of our guests, the results secured from the antigen test three days after arriving are likely to be able to be used for entry into the U.S., per the existing CDC requirement that travelers entering the U.S. receive a negative COVID-19 test prior to arrival.

Should guest stay longer than six nights and require an additional COVID-19 antigen test, both Sunscape® Curaçao Resort, Spa & Casino and Dreams® Curaçao Resort, Spa & Casino will provide guests with a second antigen test at no additional cost. Please note that tests are administered on-property and do not require travel to an outside testing facility.


AMResorts® Notification: AMResorts® CleanComplete+ Program Extension 

February 24, 2021

Dear Valued Travel Partner,

We are pleased to announce that, until further notice, AMResorts® branded properties will be extending the recently announced CleanComplete+ program as long as CDC and government travel regulations require COVID-19 testing prior to the entrance after returning from international travel.

As part of CleanComplete+, guests may receive COVID-19 viral antigen testing on-property at no cost when traveling to valid countries including the U.S., U.K., Germany, and Poland. Guests traveling to France, Switzerland, Denmark, and Czech Republic are eligible for the COVID-19 viral antigen test on-property at no cost through September 30, 2021. Guests traveling to Spain and Portugal are eligible for the COVID-19 viral antigen test on property at no cost through December 19, 2021.

Beginning July 15, all new bookings to both Secrets® Papagayo Costa Rica and Dreams® Las Mareas Costa Rica will be offered the COVID-19 antigen tests at an added cost, with the exception of guests staying 7 nights or more, who will continue to have the COVID-19 antigen test offered at no cost. Any booking prior to July 15 will honor the free COVID-19 antigen tests for guests staying a minimum of three nights. Additionally, following the announcement from Costa Rica government on July 9, fully vaccinated travelers will not need to pay the mandatory insurance previously requested as of August 1, 2021.

Test results will be received within 24 hours in a format consistent with government requirements. Guests should contact the concierge at each resort upon arrival to schedule departure testing. A minimum 3-night stay is required to qualify.

For guests traveling to countries that do not accept the COVID-19 viral antigen test, CleanComplete+ includes the facilitation of the required PCR test with an additional cost to the guest.

A complete list of testing information and full details are listed here.

CleanComplete+ Quarantine Program

For guests traveling to ANY country with COVID-19 testing regulations in effect to enter the country after international travel, AMResorts® branded properties are also extending the CleanComplete+ quarantine program. If a guest receives a positive test while on property that prevents departure, the cost of quarantine at the property will be covered for up to 14 days after the original departure date. Extended stay due to quarantine includes the guest plus one travel companion sharing the same room. This program remains valid as long as CDC and government travel regulations are in place.

For full information, additional details, and FAQs, please visit the website here.

Please join us in sharing this news with your teams.

Sincerely,

Gonzalo del Peón
Group President
AMResorts® Americas & Global Commercial


ENHANCED POLICIES

Cancellation Penalties

AMResorts® cancellation penalty will be 24 hours for FIT bookings, and 72 hours for social groups for travel until December 22, 2021.

FREQUENTLY ASKED QUESTIONS

*Please note that policies and practices are subject to change and may vary based on alignment with relevant in-country government or health authority requirements. All guests travel and stay at the resort at their own risk. Guests are required to follow Check In protocol and requirements, if they do not do so, they will not be allowed to Check In and will be escorted from the resort.

All expenses associated with transport to off-site medical facilities, treatment and testing at those facilities, and on-property quarantine are borne by the guest. Guests will not incur costs for examination by an in-house doctor, but fees will apply for on-site testing.

If further information is desired or helpful, please visit the website for the country or destination where you may be traveling. Please note, protocols may change as situations in countries and municipalities evolve.

AMRESORTS COLLECTION RE-OPENING STATUS

Please note: As our communications constantly evolve, you can always find the latest information on resort openings below.

Mexico Caribbean

Destination Property Date of Closing 2020 Date of Re-opening 2020
Akumal
Secrets Akumal Riviera Maya
3/26/20
NOW OPEN
Akumal
Sunscape Akumal Riviera Maya
3/26/20
NOW OPEN
Cancún
Dreams Natura Resort & Spa
3/26/20
NOW OPEN
Cancún
Dreams Sands Cancún
3/31/20
NOW OPEN
Cancún
Dreams Vista Cancún
n/a
NOW OPEN
Cancún/Hotel Zone
Secrets The Vine Cancún
3/26/20
NOW OPEN
Cancún/Hotel Zone
Now Emerald Cancún
3/26/20
NOW OPEN
Cancún/Playa Mujeres
Zoëtry Villa Rolandi
3/26/20
NOW OPEN
Cancún/Playa Mujeres
Secrets Playa Mujeres
3/26/20
NOW OPEN
Cancún/Playa Mujeres
Dreams Playa Mujeres
3/26/20
NOW OPEN
Cancún/Riviera Maya
Zoëtry Paraiso de la Bonita
3/26/20
NOW OPEN
Cancún/Riviera Maya
Breathless Riviera Cancún
3/26/20
NOW OPEN
Cozumel
Secrets Aura Cozumel
3/26/20
NOW OPEN
Cozumel
Sunscape Sabor Cozumel
3/26/20
NOW OPEN
Puerto Aventuras
Dreams Puerto Aventuras
3/26/20
NOW OPEN
Puerto Morelos
Dreams Riviera Cancún
3/26/20
NOW OPEN
Puerto Morelos
Now Jade Riviera Cancún
3/26/20
NOW OPEN
Puerto Morelos
Now Sapphire Riviera Cancún
3/26/20
NOW OPEN
Riviera Cancún
Secrets Maroma Riviera Cancún
3/26/20
NOW OPEN
Tulum
Dreams Tulum
3/26/20
NOW OPEN

Mexico Pacific

Destination Property Date of Closing 2020 Date of Re-opening 2020
Acapulco
Dreams Acapulco
4/5/20
NOW OPEN
Huatulco
Secrets Huatulco
3/27/20
NOW OPEN
Huatulco
Dreams Huatulco
3/31/20
NOW OPEN
Ixtapa
Sunscape Dorado Pacifico Ixtapa
4/5/20
NOW OPEN
Los Cabos
Secrets Puerto Los Cabos
3/27/20
NOW OPEN
Los Cabos
Breathless Cabo San Lucas
3/30/20
NOW OPEN
Los Cabos
Dreams Los Cabos
4/1/20
NOW OPEN
Nuevo Vallarta
Dreams Villamagna
3/28/20
NOW OPEN
Puerto Vallarta
Secrets Vallarta Bay
3/27/20
NOW OPEN
Puerto Vallarta
Now Amber Puerto Vallarta
3/27/20
NOW OPEN
Puerto Vallarta
Sunscape Puerto Vallarta
3/27/20
NOW OPEN
Riviera Nayarit
Secrets Bahia Mita Surf & Spa Resort
n/a
06/01/21
Riviera Nayarit
Dreams Bahia Mita Surf & Spa Resort
n/a
06/01/21

Caribbean / Central America

Destination Property Date of Closing 2020 Date of Re-opening 2020
Costa Rica
Dreams Las Mareas
3/30/20
NOW OPEN
Costa Rica
Secrets Papagayo
3/26/20
NOW OPEN
Curaçao
Dreams Curaçao
3/26/20
NOW OPEN
Curaçao
Sunscape Curaçao
3/23/20
NOW OPEN
Panama
Dreams Playa Bonita
3/27/20
05/15/21
St. Martin
Secrets St. Martin
3/20/20
04/01/21

Dominican Republic

Destination Property Date of Closing 2020 Date of Re-opening 2020
Punta Cana
Secrets Cap Cana
3/22/20
NOW OPEN
Punta Cana
Dreams Macao Beach
3/24/20
NOW OPEN
Punta Cana
Dreams Punta Cana
3/22/20
NOW OPEN
Punta Cana
Now Onyx
3/22/20
NOW OPEN
Punta Cana
Zoëtry Agua
3/22/20
NOW OPEN
Punta Cana
Secrets Royal Beach
3/22/20
NOW OPEN
Punta Cana
Breathless Punta Cana
3/22/20
NOW OPEN
Punta Cana
Dreams Palm Beach
3/22/20
NOW OPEN
Punta Cana
Dreams Royal Beach Punta Cana
n/a
NOW OPEN
La Romana
Dreams Dominicus La Romana
3/22/20
NOW OPEN
Puerto Plata
Sunscape Puerto Plata
3/23/20
NOW OPEN

Jamaica

Destination Property Date of Closing 2020 Date of Re-opening 2020
Montego Bay
Breathless Montego Bay
3/18/20
NOW OPEN
Montego Bay
Zoëtry Montego Bay
3/24/20
NOW OPEN
Montego Bay
Secrets St. James
3/30/20
NOW OPEN
Montego Bay
Secrets Wild Orchid
3/30/20
NOW OPEN