January 15, 2021
Dear Valued Traveler,
Thank you for your ongoing support. We have some important updates for you regarding the proactive steps AMResorts® continues to take to ensure guest satisfaction.
On January 12, 2021, the Centers for Disease Control and Prevention (CDC) expanded the requirement for a negative COVID-19 test to all air passengers entering the United States. This requirement will go into effect on January 26, 2021. As you may be aware, a similar requirement is already in place for travelers returning to the U.K., Canada, Brazil, Argentina, Chile and Colombia.
AMRESORTS® PROACTIVE SUPPORT & BEYOND
AMResorts® is proud to expand the already comprehensive CleanComplete Verification™ program with the introduction of CleanComplete+. As part of CleanComplete+, we are pleased to announce the inclusion of COVID-19 viral antigen testing on-property at no cost to guests traveling to the U.S., as accepted per CDC U.S. travel regulations beginning on January 26, 2021. Test results will be received the same day in a format consistent with CDC requirements. Guests should contact the concierge at each resort upon arrival to schedule departure testing. A minimum 3-nights is required to qualify.
On-site property testing will be administered by Hospiten, an international private hospital network committed to providing a first-rate health care service for travelers, across the majority of our destinations. The viral antigen test, as required by the CDC, is not yet available in Costa Rica or Saint Martin, however resorts will facilitate the required PCR testing at an off-site location with an additional cost to the guest.
For guests traveling to countries that do not accept the antigen test and require PCR testing, concierges at each resort will help coordinate and facilitate testing with off-property, third-party providers listed here.
If a guest receives a positive test while on property that prevents departure, the cost of quarantine at the property will be covered for up to 14 days. Extended stay due to quarantine includes the guest plus one travel companion sharing the same room. This policy is valid for travel through March 31, 2021.
A complete list of testing information is listed here.
INFORMATION ABOUT THE CDC TESTING REQUIREMENTS
According to the CDC, air passengers entering the U.S. will be required to present documentation of a negative COVID-19 viral test (called a Qualifying Test) conducted within the 3 days before their flight to the U.S. departs.
Alternatively, passengers may provide documentation of having recovered from COVID-19 with documentation of test results conducted during the 3 months preceding the flight’s departure from a foreign country.
Finally, all airline passengers will be required to present a simple CDC attestation form to the airline for collection prior to boarding. The CDC attestation form can be found here for reference.
For full information, please reference the FAQs on the CDC website, which can be found here.
ENHANCED RETENTION PROGRAMS
For guests wishing to make adjustments to existing reservations, AMResorts® is happy to extend the previously announced Move the Date, Keep the Rate + a free night policy. This will apply for reservations booked through February 28, 2021 for travel completed by April 30, 2021. Additional details regarding this policy can be found here.
AMResorts® branded properties are pleased to be able to provide support in accordance with changing travel restrictions. Please join us in sharing this news with your teams and again, we thank you for your support and partnership.
Sincerely,
Gonzalo del Peón
Group President Americas and Global Commercial
AMResorts®
For guests wishing to make adjustments to existing reservations, we are happy to extend our previously announced Move the Date, Keep the Rate + a free night policy through February 28, 2021 for travel through April 30, 2021. Guests may change the date of their current booking to a future travel date, up to a year from the original booking date, with no additional fee or cancellation penalty. In addition, when rebooking for a future travel date, AMResorts® will extend one additional night complimentary to all vacationers.
“Move the Date, Keep the Rate” Program, + a FREE night is not be combinable with any other free night promotions or free nights earned previously using this program.
(Note: For all social groups, the Free Night must be confirmed and meet contracted attrition policies)
Social Groups Deposit & Payment Policy
Cancellation Penalties
AMResorts® cancellation penalty will be 24 hours for FIT bookings, and 72 hours for social groups for travel until December 22, 2021.
If you are unable to move your booking at this time, please contact our call center to obtain your credit towards a future booking.
In the event a guest must return home quickly due to a “no travel restriction” being implemented by their country of residence, AMResorts® will allow early departures with no penalty.
*Please note that policies and practices are subject to change and may vary based on alignment with relevant in-country government or health authority requirements. All guests travel and stay at the resort at their own risk. Guests are required to follow Check In protocol and requirements, if they do not do so, they will not be allowed to Check In and will be escorted from the resort.
All expenses associated with transport to off-site medical facilities, treatment and testing at those facilities, and on-property quarantine are borne by the guest. Guests will not incur costs for examination by an in-house doctor, but fees will apply for on-site testing.
If further information is desired or helpful, please visit the website for the country or destination where you may be traveling. Please note, protocols may change as situations in countries and municipalities evolve.
Please note: As our communications constantly evolve, you can always find the latest information on resort openings below.
Destination | Property | Date of Closing 2020 | Date of Re-opening 2020 |
---|---|---|---|
Akumal |
Secrets Akumal Riviera Maya |
3/26/20 |
NOW OPEN |
Akumal |
Sunscape Akumal Riviera Maya |
3/26/20 |
NOW OPEN |
Cancún |
Dreams Natura Resort & Spa |
3/26/20 |
NOW OPEN |
Cancún |
Dreams Sands Cancún |
3/31/20 |
NOW OPEN |
Cancún |
Dreams Vista Cancún |
n/a |
NOW OPEN |
Cancún/Hotel Zone |
Secrets The Vine Cancún |
3/26/20 |
NOW OPEN |
Cancún/Hotel Zone |
Now Emerald Cancún |
3/26/20 |
NOW OPEN |
Cancún/Playa Mujeres |
Zoëtry Villa Rolandi |
3/26/20 |
NOW OPEN |
Cancún/Playa Mujeres |
Secrets Playa Mujeres |
3/26/20 |
NOW OPEN |
Cancún/Playa Mujeres |
Dreams Playa Mujeres |
3/26/20 |
NOW OPEN |
Cancún/Riviera Maya |
Zoëtry Paraiso de la Bonita |
3/26/20 |
NOW OPEN |
Cancún/Riviera Maya |
Breathless Riviera Cancún |
3/26/20 |
NOW OPEN |
Cozumel |
Secrets Aura Cozumel |
3/26/20 |
NOW OPEN |
Cozumel |
Sunscape Sabor Cozumel |
3/26/20 |
NOW OPEN |
Puerto Aventuras |
Dreams Puerto Aventuras |
3/26/20 |
NOW OPEN |
Puerto Morelos |
Dreams Riviera Cancún |
3/26/20 |
NOW OPEN |
Puerto Morelos |
Now Jade Riviera Cancún |
3/26/20 |
NOW OPEN |
Puerto Morelos |
Now Sapphire Riviera Cancún |
3/26/20 |
NOW OPEN |
Riviera Cancún |
Secrets Maroma Riviera Cancún |
3/26/20 |
NOW OPEN |
Tulum |
Dreams Tulum |
3/26/20 |
NOW OPEN |
Destination | Property | Date of Closing 2020 | Date of Re-opening 2020 |
---|---|---|---|
Acapulco |
Dreams Acapulco |
4/5/20 |
NOW OPEN |
Huatulco |
Secrets Huatulco |
3/27/20 |
NOW OPEN |
Huatulco |
Dreams Huatulco |
3/31/20 |
NOW OPEN |
Ixtapa |
Sunscape Dorado Pacifico Ixtapa |
4/5/20 |
NOW OPEN |
Los Cabos |
Secrets Puerto Los Cabos |
3/27/20 |
NOW OPEN |
Los Cabos |
Breathless Cabo San Lucas |
3/30/20 |
NOW OPEN |
Los Cabos |
Dreams Los Cabos |
4/1/20 |
NOW OPEN |
Nuevo Vallarta |
Dreams Villamagna |
3/28/20 |
NOW OPEN |
Puerto Vallarta |
Secrets Vallarta Bay |
3/27/20 |
NOW OPEN |
Puerto Vallarta |
Now Amber Puerto Vallarta |
3/27/20 |
NOW OPEN |
Puerto Vallarta |
Sunscape Puerto Vallarta |
3/27/20 |
NOW OPEN |
Destination | Property | Date of Closing 2020 | Date of Re-opening 2020 |
---|---|---|---|
Costa Rica |
Dreams Las Mareas |
3/30/20 |
NOW OPEN |
Costa Rica |
Secrets Papagayo |
3/26/20 |
NOW OPEN |
Curaçao |
Dreams Curaçao |
3/26/20 |
NOW OPEN |
Curaçao |
Sunscape Curaçao |
3/23/20 |
NOW OPEN |
Panama |
Dreams Playa Bonita |
3/27/20 |
03/10/21 |
St. Martin |
Secrets St. Martin |
3/20/20 |
01/29/21 |
Destination | Property | Date of Closing 2020 | Date of Re-opening 2020 |
---|---|---|---|
Punta Cana |
Secrets Cap Cana |
3/22/20 |
NOW OPEN |
Punta Cana |
Dreams Macao Beach |
3/24/20 |
NOW OPEN |
Punta Cana |
Dreams Punta Cana |
3/22/20 |
NOW OPEN |
Punta Cana |
Now Onyx |
3/22/20 |
NOW OPEN |
Punta Cana |
Zoëtry Agua |
3/22/20 |
NOW OPEN |
Punta Cana |
Secrets Royal Beach |
3/22/20 |
NOW OPEN |
Punta Cana |
Breathless Punta Cana |
3/22/20 |
NOW OPEN |
Punta Cana |
Dreams Palm Beach |
3/22/20 |
NOW OPEN |
Punta Cana |
Dreams Royal Beach Punta Cana |
n/a |
NOW OPEN |
La Romana |
Dreams Dominicus La Romana |
3/22/20 |
NOW OPEN |
Puerto Plata |
Sunscape Puerto Plata |
3/23/20 |
NOW OPEN |
Destination | Property | Date of Closing 2020 | Date of Re-opening 2020 |
---|---|---|---|
Montego Bay |
Breathless Montego Bay |
3/18/20 |
NOW OPEN |
Montego Bay |
Zoëtry Montego Bay |
3/24/20 |
NOW OPEN |
Montego Bay |
Secrets St. James |
3/30/20 |
NOW OPEN |
Montego Bay |
Secrets Wild Orchid |
3/30/20 |
NOW OPEN |