Traveler Information: Coronavirus (COVID-19) Status

AMRESORTS COLLECTION RE-OPENING STATUS

Please note: As our communications constantly evolve, you can always find the latest information on resort openings below.

Mexico Caribbean

Destination Property Date of Closing 2020 Date of Re-opening 2020
Akumal
Secrets Akumal Riviera Maya
3/26/20
NOW OPEN
Akumal
Sunscape Akumal Riviera Maya
3/26/20
10/1/20
Cancún
Dreams Natura Resort & Spa
3/26/20
9/15/20
Cancún
Dreams Sands Cancún
3/31/20
NOW OPEN
Cancún
Dreams Vista Cancún
n/a
NOW OPEN
Cancún/Hotel Zone
Secrets The Vine Cancún
3/26/20
NOW OPEN
Cancún/Hotel Zone
Now Emerald Cancún
3/26/20
10/1/20
Cancún/Hotel Zone
Reflect Cancún
4/9/20
NOW OPEN
Cancún/Playa Mujeres
Zoëtry Villa Rolandi
3/26/20
NOW OPEN
Cancún/Playa Mujeres
Secrets Playa Mujeres
3/26/20
NOW OPEN
Cancún/Playa Mujeres
Dreams Playa Mujeres
3/26/20
NOW OPEN
Cancún/Riviera Maya
Zoëtry Paraiso de la Bonita
3/26/20
10/1/20
Cancún/Riviera Maya
Breathless Riviera Cancún
3/26/20
NOW OPEN
Cozumel
Secrets Aura Cozumel
3/26/20
NOW OPEN
Cozumel
Sunscape Sabor Cozumel
3/26/20
7/15/20
Puerto Aventuras
Dreams Puerto Aventuras
3/26/20
10/1/20
Puerto Morelos
Dreams Riviera Cancún
3/26/20
NOW OPEN
Puerto Morelos
Now Jade Riviera Cancún
3/26/20
NOW OPEN
Puerto Morelos
Now Sapphire Riviera Cancún
3/26/20
NOW OPEN
Riviera Cancún
Secrets Capri Riviera Cancún
3/26/20
8/1/20
Riviera Cancún
Secrets Maroma Riviera Cancún
3/26/20
7/14/20
Tulum
Dreams Tulum
3/26/20
NOW OPEN

Mexico Pacific

Destination Property Date of Closing 2020 Date of Re-opening 2020
Acapulco
Dreams Acapulco
4/5/20
NOW OPEN
Huatulco
Secrets Huatulco
3/27/20
9/10/20
Huatulco
Dreams Huatulco
3/31/20
9/10/20
Ixtapa
Sunscape Dorado Pacifico Ixtapa
4/5/20
NOW OPEN
Los Cabos
Secrets Puerto Los Cabos
3/27/20
NOW OPEN
Los Cabos
Breathless Cabo San Lucas
3/30/20
NOW OPEN
Los Cabos
Dreams Los Cabos
4/1/20
NOW OPEN
Los Cabos
Reflect Los Cabos
4/5/20
NOW OPEN
Nuevo Vallarta
Dreams Villamagna
3/28/20
NOW OPEN
Puerto Vallarta
Secrets Vallarta Bay
3/27/20
NOW OPEN
Puerto Vallarta
Now Amber Puerto Vallarta
3/27/20
NOW OPEN
Puerto Vallarta
Reflect Nuevo Vallarta
4/8/20
NOW OPEN
Puerto Vallarta
Sunscape Puerto Vallarta
3/27/20
NOW OPEN

Caribbean / Central America

Destination Property Date of Closing 2020 Date of Re-opening 2020
Costa Rica
Dreams Las Mareas
3/30/20
11/1/20
Costa Rica
Secrets Papagayo
3/26/20
9/4/20
Curaçao
Dreams Curaçao
3/26/20
10/1/20
Curaçao
Sunscape Curaçao
3/23/20
8/1/20
Panama
Dreams Playa Bonita
3/27/20
11/1/20
St. Martin
Secrets St. Martin
3/20/20
10/16/20

Dominican Republic

Destination Property Date of Closing 2020 Date of Re-opening 2020
Punta Cana
Secrets Cap Cana
3/22/20
7/10/20
Punta Cana
Dreams Macao Beach
3/24/20
7/9/20
Punta Cana
Dreams Punta Cana
3/22/20
8/5/20
Punta Cana
Now Onyx
3/22/20
7/16/20
Punta Cana
Zoëtry Agua
3/22/20
11/5/20
Punta Cana
Secrets Royal Beach
3/22/20
7/30/20
Punta Cana
Breathless Punta Cana
3/22/20
7/16/20
Punta Cana
Dreams Palm Beach
3/22/20
8/7/20
Punta Cana
Now Larimar
3/22/20
10/22/20
La Romana
Dreams Dominicus La Romana
3/22/20
8/1/20
Puerto Plata
Sunscape Puerto Plata
3/23/20
11/4/20

Jamaica

Destination Property Date of Closing 2020 Date of Re-opening 2020
Montego Bay
Breathless Montego Bay
3/18/20
10/1/20
Montego Bay
Zoëtry Montego Bay
3/24/20
10/1/20
Montego Bay
Secrets St. James
3/30/20
12/18/20
Montego Bay
Secrets Wild Orchid
3/30/20
8/1/20

ENHANCED POLICIES

WEBSITE POLICIES:

To assist in navigating this rapidly changing environment, we’ve updated and expanded our policies with a book by date of August 31, 2020, for AMResorts® properties that remain temporarily closed only.

 “Move the Date, Keep the Rate” Program, + a FREE night

Guests may change the date of their current booking to a future travel date, up to a year from the original travel date, with no additional fee or cancellation penalty. In addition, when rebooking for a future travel date, AMResorts® will extend one additional night complimentary to all vacationers.

  • Complimentary night is one additional night beyond the original booking duration.
  • Guests also have the option to change to another AMResorts® property within the same brand in a different destination with no additional fee or cancellation penalty; the additional free night also applies in these cases.
  • If the rate is lower on the new travel date, the client will be refunded the rate differential.
  • If the client wishes to change brands, they would be responsible for any price increases.
  • Blackout dates December 23 - December 31
  • Program no longer valid once Resort is re-opened

“Move the Date, Keep the Rate” Program, + a FREE night is not be combinable with any other free night promotions.   Guests may choose current existing promotion or the Move the Date Program.

SOCIAL GROUPS – “MOVE THE DATE, KEEP THE RATE + A FREE NIGHT”

    • Groups up to 39 rooms:
      • If the group wishes to change the date of their existing booking to a future travel date between now and December 22, 2020 as a result of property temporary closure, they may do so at the same rate based on room availability for up to one year from original travel date.
      • Additionally, groups may also relocate to another AMResorts® property within the same brand, in a different destination for the same rate, based on availability.
      • If the rate is lower on the new travel date, the client will be refunded the rate differential; alternatively, if the client wishes to change brands, they would be responsible for any price increases.
    • Groups of 40 rooms or more: ◦If the group wishes to change their date, they may do so at the same resort for up to one year from the original travel date.
      • If the rate is lower on the new travel date, the group will be refunded the rate differential; alternatively, if the rate is higher, the group will be subject to a maximum 5% rate increase for the new dates.
    • Changes in group size – if the group has guests that will no longer be able to travel, we will allow those guests to independently rebook their travel. These rooms will no longer count towards any earned group amenities and the group amenities will be recalculated based on the new group size.

    (Note: For all social groups, the Free Night must be confirmed and meet contracted attrition policies)

Social Groups Deposit & Payment Policy

  • Full balance will be due 30 days prior to group arrival.
  • Any deposits or payments already received will be applied toward future date.
  • If the group is relocating to another hotel in a different destination, the deposit is transferrable to the new hotel.

Cancellation Penalties

AMResorts® cancellation penalty has also been extended and will be 24 hours for FIT bookings, and 72 hours for social groups traveling until December 22, 2020.

Travel Credit

If you are unable to move your booking at this time, please contact our call center to obtain your credit towards a future booking.

Early Departures

In the event a guest must return home quickly due to a “no travel restriction” being implemented by their country of residence, AMResorts® will allow early departures with no penalty.

Call Center Guidance

We are experiencing high call volumes and extended hold times. If you are not traveling within the next 72-hours, please consider calling at a later time or complete and submit our online form.

FREQUENTLY ASKED QUESTIONS